1、負(fù)責(zé)客戶投訴的初步調(diào)查；Responsible for the preliminary investigation for customer complaint;
2、負(fù)責(zé)協(xié)調(diào)與投訴相關(guān)的部門進(jìn)行調(diào)查；Responsible for coordinating the department who are related to the customer complaint;
3、負(fù)責(zé)對責(zé)任部門提供的投訴調(diào)查報(bào)告的充分性和有效性進(jìn)行評估；Responsible for evaluating the sufficiency and effectiveness of investigation report which provided by the responsible department;
4、負(fù)責(zé)對措施的有效性進(jìn)行跟蹤；Responsible for following up the effectiveness of corrective action;
5、負(fù)責(zé)客戶投訴報(bào)告的起草和回復(fù)；Responsible for issuing the complaint response and responding the investigation report to the customer;
6、負(fù)責(zé)投訴和CAPA的關(guān)閉；Responsible for closing complaint and CAPA;
7、負(fù)責(zé)對投訴的分析和總結(jié)；Responsible for analysis and summary for customer complaint;
8、負(fù)責(zé)投訴文件的整理和歸檔；Responsible for document for complaint files.
9、負(fù)責(zé)與客戶經(jīng)理進(jìn)行必要的溝通；Responsible for necessary communication with account manager.
10、負(fù)責(zé)對客戶投訴樣品的保管；Responsible for the sample storage which are returned from the customer.
